FAQ
Pickup policy
All goods are baked to order and best enjoyed fresh. Pick up your order at the location and time shown on your confirmation. Anyone can pick up for you, they'll just need your name.
Need a different pickup time? Email us at orders@jamjambakes.com (or reply to your order confirmation email) before the pickup window ends. Late pickup may be possible, but freshness can't be guaranteed.
Orders not picked up by the end of the pickup window, with no message from you, are forfeited and non-refundable.
Drops & ordering
How do drops work?
Jamjam bakes in limited drops. When a drop opens, order on the Menu page, pay with Venmo or Zelle, then come back to the site and tap "I've paid!" to complete your order. Then pick up your goodies on drop day!
When's the next drop?
The Menu page shows the next drop and when orders open. Follow @jamjambakes on Instagram for drop announcements. You can also sign up for our mailing list to get notified whenever a new drop opens!
Can I change or cancel my order?
All goodies are baked to order and stock is limited, so we can't make changes or cancellations once an order is placed. If orders are still open, you can email us at orders@jamjambakes.com, but we can't make any guarantees.
Want to add more? Just place a new order!
Payment
How do I pay?
Venmo (preferred) or Zelle. After you enter your details, we hold your goodies for 15 minutes while you pay. Tap Pay with Venmo to open Venmo with everything filled in, or send it yourself with your order number in the note. Then come back and tap "I've paid!". Your order isn't complete until you do, and unconfirmed orders are cancelled when the timer runs out.
What if my checkout timer runs out?
Your goodies go back on the menu so others can grab them. If you've already sent your payment, you get 3 extra minutes to confirm it. Still timed out? Email us and we'll sort it out.
Pickup
What's the pickup policy?
See our pickup policy at the top of this page.
Can a friend pick up for me?
Yes! Anyone can pick up for you, they'll just need your name.
Do you deliver or ship?
Not yet! Everything is pickup only, at the location for each drop.
Our goodies
What allergens are in your bakes?
Each item on the Menu lists its allergens. Everything is made in a kitchen that also handles wheat, dairy, eggs, nuts, sesame and soy, so we can't promise anything is allergen-free.
How should I store my goodies?
All baked goods are best enjoyed fresh :) but see below for recommended storage instructions if not consuming within ~3 hours:
Cookies and salt bread with cream: keep in an airtight container in the freezer for up to 3 months. When you're ready, let them sit at room temperature for 15–20 minutes to defrost. The Taiwanese Matcha Latte Cookie is best chilled and can be enjoyed straight from the freezer.
Salt bread without cream: keep in an airtight container in the freezer for up to 3 months. When you're ready, reheat in an air fryer or oven at 350°F for 8 minutes, then let cool for 5 minutes before serving.
Nougat: keep sealed in an airtight container at room temperature for up to 1 week.
Custom orders & pop-ups
Do you take custom orders or catering?
Yes! Send in a request through the Contact page and we'll get back to you. Make sure to include what date/time (if you know), flavors, and quantities.
Custom orders require at least 1 week heads-up. Rush fees may apply if the custom order is needed with less than 1 week notice.
Do you do pop-ups?
Now and then! Pop-ups are announced on Instagram.